Shipping & returns
Shipping options and delivery timing
Available shipping methods and charges appear at checkout after you enter the delivery address. If no suitable shipping method appears, contact us with your cart, delivery ZIP code and required date.
Product availability does not guarantee a specific ship date. Large systems, made-to-order items and special orders may have different lead times. If you need equipment for a scheduled project or test, confirm timing with our team before ordering.
Freight and jobsite deliveries
Guardrail and other large or heavy items may require freight delivery. Tell us whether the site is commercial or residential, whether there is a loading dock or forklift, and whether a liftgate, delivery appointment or other access arrangement is needed. Confirm these requirements before placing the order.
Tracking and delivery problems
Use your order confirmation and shipping notification to follow the order. Inspect the shipment when it arrives. For damage, a defect or an incorrect item, contact sales@fallprotect.com with the order number and photos of the product and packaging as soon as possible.
Returns: 30 days, with authorization
We accept eligible returns within 30 days of delivery. Contact us first with your order number and the items you want to return. Items must be unused, uninstalled and in resalable condition, with original packaging, all components, manuals and hardware, and proof of purchase.
Approved returns are subject to a 20% restocking fee. The customer pays return shipping unless the return is due to our error or a verified defect. Do not ship a return before receiving authorization.
Non-returnable items
- Custom or special-order items
- Clearance items and items marked final sale
- Used, installed, modified or chemically exposed items
- Items missing original packaging, components or documentation
Refunds and exchanges
We do not offer direct exchanges. Request an eligible return, then place a new order for the required item. Approved refunds go to the original payment method, less the restocking fee and applicable shipping charges. Refunds are typically processed within 10 business days of approval; your payment provider may need additional time.
This page summarizes the current Refund Policy. Refer to that policy and the Terms of Service for the complete terms.