Refund policy

Returns (30 Days)

We accept returns within 30 days of delivery. To request a return, contact sales@fallprotect.com with your order number and the item(s) you want to return.

Eligibility: Returned items must be:

Unused and uninstalled
In original packaging with all components, manuals, and included hardware
In resalable condition (no wear, markings, tape/labels on product packaging, or missing parts)
Accompanied by proof of purchase

Return shipping: Unless the return is due to our error (wrong item shipped) or a verified defect, the customer is responsible for return shipping costs.

Restocking fee: Approved returns are subject to a 20% restocking fee, which will be deducted from your refund.

Items returned without prior authorization may be refused or returned to sender.

Damages, Defects, and Wrong Items

Inspect your order upon delivery. If an item arrives damaged, defective, or you received the wrong item, contact us at sales@fallprotect.com as soon as possible with your order number and photos of the issue and packaging. We will evaluate the claim and, if approved, provide instructions for replacement or return.

Non-Returnable Items

Unless required by law, we do not accept returns for:

Custom or special-order items
Clearance items
Items marked final sale
Items that have been used, installed, modified, or exposed to chemicals/abrasives
Items missing original packaging, components, or documentation

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to request a return (if eligible), then place a new order.

Refunds

Once your return is received and inspected, we will notify you whether it is approved. If approved, refunds are issued to the original payment method, minus the 20% restocking fee and any applicable shipping charges.

Refunds are typically processed within 10 business days after approval. Your bank or credit card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval, contact sales@fallprotect.com.